Frequently Asked Questions

You can start the product sourcing process by following these steps:

1. Submit an inquiry form with detailed product requirements
2. Our team will contact you within 24 hours
3. We'll recommend suitable suppliers based on your needs
4. Arrange sample confirmation and price negotiation

The sourcing process duration depends on several factors:

• Product complexity
• Order quantity
• Supplier capacity
• Logistics method

Generally, the complete process from inquiry to shipment takes 2-4 weeks.

Our quality control process includes:

• Raw material inspection
• Production process monitoring
• Finished product inspection
• Packaging verification
• Final pre-shipment inspection

All inspections are documented with detailed reports to ensure product quality meets standards.

Our quality assurance process includes:

1. Immediate client notification and shipment suspension
2. Detailed quality issue analysis
3. Corrective action plan development
4. Re-inspection of products
5. Shipment only after full compliance

We offer various shipping methods:

• Air Freight - For urgent orders
• Sea Freight - For large volume shipments
• Rail Transport - For China-Europe trade
• Express Delivery - For small samples

We recommend the most suitable shipping method based on your specific needs.

We provide multiple tracking options:

• Online tracking system
• Regular status update emails
• 24/7 customer service hotline
• WhatsApp real-time notifications

You can track your shipment status through any of these methods.

We accept various payment methods:

• Wire Transfer (T/T)
• Letter of Credit (L/C)
• PayPal
• Western Union

Payment methods can be negotiated based on your requirements.

Standard payment process:

1. 30% deposit after contract signing
2. 40% progress payment after production
3. 30% final payment before shipment

Payment terms can be adjusted based on order circumstances.